To: Marcus
Kingo
From: Kelly
Shaw
Date: June 27th, 2017
Re: Junk
Van
Mr.
Kingo,
I
apologize for the inconvenience I may have caused by not being present at this morning’s
meeting. After thoroughly reviewing the presentation from our consultants, I
agree with their recommendation. Our current IT system is archaic and puts our
company at a serious disadvantage compared to our competitors and in regards to
potential growth. Therefore, my recommendation is to accept the platform
service offer presented by our consultants.
Currently,
our company’s most critical problem within our IT system is a result of human
error. The long-lasting effects of human error should not be perceived as minuscule to the success of our company. Not only are our customers displeased
with the time lag’s that are occurring, it has the potential to become a much
larger problem than just unhappy consumers. To give you an example, Amazon’s
cloud recently experienced an outage for an hour which caused a ripple effect
to several other businesses and platforms. The cause; HUMAN ERROR! This simple mistake
made by one person was estimated to cause $310
million in lost revenue for US Financial Service Companies and S&P 500
Companies.
An
annual cost of approximately $45,00 is a small price to pay for taking the
appropriate preventative measures for our business ensure its growth potential.
Customer retention and acquisition are also crucial if we want to succeed. Two studies
I researched showed that the probability of selling to existing customer and
new customers are 60-70% and 5-20%, respectively and that 80% of future sales
will stem from existing customers. Minimizing the risk of losing these
opportunities with our consumers is a top priority! An updated IT system will
do just that.
Please
let me know what your thoughts are. I look forward to speaking with you
regarding this matter. Thank you!
Best
Regards,
Kelly Shaw
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